Page 41 - Grapevine July-August 2019

Around The Vineyard

with parts and service.” Trevor Amos, Director of Operations and Vineyard
Manager at Rock Pocket Vineyards, agrees, empha-
The value of customer support after point-of -sale sizing that this is especially true for small vineyards,
is not lost on those who run operations for vine- whose investment dollars have to stretch farther
yards whether large, medium or small. Although than their larger competitors. His company’s small
mostly reliant upon trained, manual labor, Arizona vineyard is located in Oliver, British Columbia, con-
Stronghold Vineyards in Camp
Verde, Arizona, with an esti-
mated 100 acres, knows all
too well the importance of
post-sale customer service
for its equipment. Matthew
Raica, Winemaker at Arizona
Stronghold, says that custom-
er service is, “Critical, espe-
cially with how remote we are
from where manufacturers or
technical staff are located.
When we have equipment go
down that we can repair our-
selves, we rely on good cus-
tomer support to ensure we
get back up and running.”

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