Page 12 - Grapevine May-June 2020
P. 12
In The Winery
doorbell and step away from the door to allow • Valid driver’s license; preferably for at least two
room for customers to come out. years.
• Only deliver to valid addresses. Do not deliv- • Clean driving history (check their Motor Vehicle
er to unoccupied homes or businesses. Look Report (MVR) before putting them on the road).
for signs of vacancy, which may include an
unkempt yard and no lights. If lights are off, • Employee vehicles should have any state motor
the driver should ask you to do a call back and vehicle safety inspection certificates
request the customer turn on a light.
• If feeling unsafe on a delivery, leave the area
and call the winery.
• Encourage card payments from customers, as
this will hopefully discourage thieves.
• Check your state regulations to ensure you are
compliant with signature requirements and who
may receive the delivery.
• If there is a dispute regarding the delivery, ask
the customer to call the winery.
Cell Phone Safety Key Elements of a Driver Training Program
(must comply with all applicable laws and regulations)
You need to communicate a strict mobile phone
policy: • New drivers should ride along with seasoned
drivers to aid in training and learn best
• No calls, texting, or browsing while the vehi- practices.
cle is in motion. If a driver needs to use their
phone, they must pull over and stop the vehi- • Have an open-door policy for questions.
cle.
• Train your employees on material handling. For
• Navigation apps may be allowed if set up to avoiding muscle strain:
keep phones in the driver’s field of vision and
thus hands-free while driving. 1) Use material handling equipment such as a
cart or dolly to move heavier deliveries from
• Make sure your driver bring a charging cord the vehicle to the doorstep.
with them in their car, so the phone battery
doesn’t get drained leaving them stranded in an 2) Carry fewer items at a time and make multi-
unfamiliar area. ple trips to the vehicle.
Driver Qualifications • Train your employees on what to do in the
(Subject to State Specific Requirements) event of an accident, vehicle malfunction, or
other unsafe event. Each vehicle should con-
Ensure that anyone driving on behalf of your win- tain information such as who to call for help,
ery has the following: and how to document an accident.
• Clean background check. • Your insurance carrier may have free resources
Page 10 The Grapevine • May - June 2020 877-892-5332
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